Frequently Asked Questions
Everything you need to know about shopping at XOCHI'S GIFT SHOP
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the country.
Can I include a personalized gift message with my order?
Yes! You can add a custom message during the checkout process. We will print it on a premium gift card and include it inside the package at no extra cost.
What is your return policy for gift items?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or perishable goods are final sale.
Do you offer international shipping?
Currently, we ship to all 50 states and select international territories. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track the status of my gift delivery?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.