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Returns & Exchanges
At XOCHI'S GIFT SHOP, we want you to love your purchase. If you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
2
Prepare the Package
Ensure the item is in its original, unused condition with all tags attached and securely pack it in its original packaging.
3
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing